Frequently Asked Questions
Products that are labeled as “nut-free” contain no peanuts, tree nuts, or nut products, but are produced in a facility that does bake products that contain peanuts, tree nuts, or nut products.
The only product that is currently produced at Wicked Good Cookies that contains peanuts, nuts, or nut products is our Peanut Butter Puddles. These cookies are baked during a time that no other cookies are being produced and using dedicated equipment and with the handling of cookies with gloves and tables and equipment sanitized after baking is complete.
The chocolate chip cookie base is baked prior to the adding of peanut butter cups, in dedicated muffin tins specifically for the use of baking Peanut Butter Puddles. The peanut butter cup is added to the chocolate chip cookie bases in the tins after they have come out of the oven and placed on dedicated cooling racks. At no point do the peanut butter cups come into contact with any other equipment in the facility or other products during production of the peanut butter puddles.
Please call us at 508-869-6577 if you have any further concerns!
While we do occasionally get requests, we currently do not have any vegan or gluten-free options.
Yes!
We offer a wide variety of gift boxes for every occasion.
All gift boxes include 1-3 Dozen cookies.
We have the option to include a personalized note card with your gift.
NEW! - Logo Cookie Gifts can now upgrade their gift box with a custom logo sticker.
Yes! We're here to help bring your cookie ideas to life.
Our team of cookie experts will work with you and our coppersmith to create the perfect custom cookie shape.
The Fabrication Fee is $175 and there is a 1-2 week lead time to have the cookie cutter made.
Our Variety Gift Boxes include an assortment of our available flavors!
You may recieve 3 cookies of each of the following flavors;
- Chocolate Chip
- M & M
- Peanut Butter Puddle
- Snickerdoodle
- Sprinkled Sugar
*All variety cookie assortments are subject to change due to availability*
Our Peanut Butter Puddle cookie is a plain tollhouse cookie dough base with a peanut butter cup added after baking.
This is one of our most popular flavors!
We'll print just about anything you want on your cookies!
From portraits and pictures, logos and designs, to just simple text.
If you are having trouble sourcing artwork for your cookies try doing a google image search for-
"Your Topic Vector Designs" - "Your Topic Clip Art" - "Your Topic Artwork"
*Replace "Your Topic" with your event or theme.
We'll accept any files types you may have and we can handle any file type converting that may be necessary.
We prefer to have the highest resolution(uncompressed) file you have. The print quality is directly related to the quality of the image provided.
To ensure the Live Designer works properly, please use .JPEG or .PNG files.
Don't Worry! We won't send you blank cookies unless specifically requested.
Some files types and sizes may not display when uploading with our custom designer-
In these cases, we'll reach back out to you with a virtual demo for your reference before your cookies are made!
1. Use our navigation menu at the top of our page to find your occasion, or choose our Custom Cookie Designer.
2. Choose your shape from our available options.
3. Upload your photo, logo, or add one of our stock designs. Crop, Add Text and Customize Colors.
4. Choose your packaging type.
5. Select your quantity.
6. Add to your cart.
7. Select your Cart and confirm your items.
8. Choose your delivery date(if necessary)
9. Proceed to Checkout!
We accept large orders online as well as by email or over the phone.
Orders of 1000+ cookies may require additional lead times - please inquire with us to see if this applies.
If you need to ship to multiple locations, please fill out our UPS Dropship Form.
Yes!
Once you've made your custom cookies and have added them to the cart you can go to your Shopping Cart.
On the cart page you'll see a summary of your cookies, and below that on the right-hand side before proceeding to checkout you'll see our date selector.
In this section you will be able to schedule a future date via the dropdown calendar.
Note; If no date is selected, the first available delivery date is automatically chosen.
For Cookie Favors - The minimum is 24 Cookies per Shape, Size & Design
For Cookie Gift Boxes - The minimum is 1 Gift Box
(Gift Boxes Start at 1 Dozen Cookies)
Orders of less than 1,000 cookies will require cancellation 5 business days prior to ship date.
Orders of 1,000 cookies or more will require you to call us to find out more information.
If you need to cancel your order, please call us at 508-869-6577
Yes!
Our volume discount starts at 100 cookies for 10% off the original price.
All volume discounts will be automatically applied once your cookies are added to your Cart.
*Some products offered at our featured pricing are not available for the volume discount.
Yes!
Please contact our sales team for accurate pricing info at sales@wickedgoodcookies.com
Yes!
Signing up for our email list via the pop-up form on our website will grant you a 10% discount code.
Once signed up, stay on the lookout for our emails that contain other discounts!
Once you've chosen, customized and have added your cookies to the cart you can proceed to checkout.
On the right-hand side of the checkout screen, you will be able to input your coupon code
*Note; Some restrictions may apply when using discounts*
Each Discount or Coupon code may have individual restrictions applied. Please refer to the Email in which you recieved your coupon code for exact details, or reach out to our team.
Some common restrictions may include:
- Combining Discounts
- Featured Products with Special Pricing
- Distributor Pricing
- Limited Time Offer - Expired
We understand taste is just as important as appearance!
We offer samples for opportunities of 500 cookies or more. We ask that you cover the cost of the shipping.
Alternatively, we offer our 1 dozen logo cookie gift box that works as a great sample presentation for your client or team.
Yes! We're here to help bring your cookie ideas to life.
Our team of cookie experts will work with you and our coppersmith to create the perfect custom cookie shape.
The Fabrication Fee is $175 and there is a 1-2 week lead time to have the cookie cutter made.
Yes!
Please call our shop at 508-869-6577 or email our team at sales@wickedgoodcookies.com for all related inquiries.
We ship nationwide with UPS. We offer UPS Next Day Air, UPS Next Day Air Saver, UPS 2nd Day Air, UPS 3Day Select, and UPS Ground.
You can use the UPS Ground Map to help determine how many days it will take standard UPS Ground to ship to your location.
We recommend as much time as possible on all orders to ensure lower shipping costs and for cookies to arrive on your desired delivery date. All cookies are made to order to arrive on time.
The UPS delivery guarantee only applies to UPS Next Day Air and 2nd Day Air shipment methods per UPS guidelines. All other services with UPS are approximate transit times and can vary slightly. UPS 3 Day and UPS Ground are not guaranteed services with UPS for requested day delivery. We schedule all orders to ship based on UPS transit time for your order destination
If you absolutely need delivery on a specific date, please choose either UPS Next Day Air or 2nd Day Air service for delivery.
The first date available on the date picker will require Next Day Air services for any order to arrive on that date or it may arrive late.
Please note; Incorrect Addresses, Weather Delays or Disruptions in Service are not reimbursed by UPS or Wicked Good Cookies.
We strongly recommend our customers to choose at least "3 Day Select" as shipping method to ensure the quality of the cookies because we only use all natural ingredients and do not use any preservatives in our cookies.
Our online system currently can't process orders for International Shipping. However, please give us a call at 508-869-6577 and our Wicked Cookie Concierge can take care of your International Shipping inquiries
The best way to check the shipping time to your location is using UPS' transit time estimator tool.
You can find that by following this link; https://wwwapps.ups.com/ctc/request
In the Ship From ZIP Code Field enter 01505. In the Ship To ZIP Code field enter your destination ZIP code.
You can also quick reference the map below for average transit times.
Please Note;
The UPS delivery guarantee only applies to UPS Next Day Air and 2nd Day Air shipment methods per UPS guidelines. All other services with UPS are approximate transit times and can vary slightly. UPS 3 Day and UPS Ground are not guaranteed services with UPS for requested day delivery. We schedule all orders to ship based on UPS' estimated transit time for your order destination.
*Please note; Incorrect Addresses, Weather Delays or Disruptions in Service are not reimbursed by UPS or Wicked Good Cookies.*
Any address errors and/or corrections to your shipment(s) based on information provided for order shipment may be subject to a UPS charge of $19 each per address change.
If we are notified of a shipping address change atleast 2 business days before your scheduled ship date, we are able to update your shipping address without any fees.
If your cookies have already shipped, any changes or corrections may be subject to a UPS charge of $19 each per address change.
You can choose in-store pick up to get your cookies instead of shipping.
Just complete checkout from your cart page, fill out all of the information, and select “Pick Up” for your shipping preference.
1. Download our UPS Upload Form - Use this file to enter your addresses, and follow the formatting per the example on the sheet.
2. Email the form and your order request to sales@wickedgoodcookies.com or call us at 508-869-6577
1. Add your order to your cart and go to checkout.
2. Use your billing address for the shipping address.
During Checkout, select "Pick-Up" as your shipping method & complete your order purchase. You will be invoiced for the shipping separately.
3. Download our UPS Upload Form - Use this file to enter your addresses, and follow the formatting per the example on the sheet.
4. Email the form to sales@wickedgoodcookies.com - Please include your order number in the subject line.
The most accurate way to determine your shipping cost is to begin the checkout process.
After you enter in your address and shipping information, the system will be able to tell you how much shipping is.
Any address errors and/or corrections to your shipment(s) based on information provided for order shipment may be subject to a UPS charge of $19 each per address change.